Refund policy

Last updated October 29, 2026

Terra Tinkering sells digital files: print-ready STL and 3MF files made to your order. You see a free 3D preview of exactly what you're buying before you pay, so we don't refund a change of mind once the files are ready. If something is wrong with the files, we fix it or give your money back.

You get a full refund when

• The files fail to build. If we can't make your files after you've paid, we refund you in full. You don't need to ask.
• The files won't open or won't print in common slicers (such as PrusaSlicer, Bambu Studio, OrcaSlicer or Cura), and we can't fix them for you.
• The files don't match your preview: a different place, size, number of pieces or relief from what you saw before paying, and we can't fix them for you.
• You were charged twice for the same order.

How to ask

Email hello@terratinker.xyz within 30 days of your purchase with your order number (it starts with TT-) and what went wrong. A screenshot from your slicer helps. We answer within two business days and first try to fix the files; if we can't, we refund you.

How refunds are paid

Refunds go back to the card or payment method you paid with, through Stripe, which processes our payments. They usually show up within 5 to 10 business days, depending on your bank. A refund includes any sales tax or VAT you paid.

What isn't covered

• Changing your mind about the place, size or settings after the files are ready. Make a new map instead; the preview is free.
• Print failures that come from the printer, filament or slicer settings rather than the files. We're glad to help with those by email.
• Small differences between the real landscape and the elevation data the map is made from (see the terms).

This policy doesn't take away any rights you have under the consumer law where you live.